Due to the global impact of COVID-19, WTPI Shop made changes to help customers and answer common questions directly related to the outbreak.
DELIVERY & ORDERS
Delays: Due to increased volumes of online orders, delays in suppliers coupled with staffing restrictions at our fulfillment center and provider shipping delays, we are averaging 4-7 days longer in orders getting to our customers. Definitive answers on delay times from major providers are infrequent and not offered at this time, but we remain committed to getting our customers their orders as timely and as safely as possible. Customers may expect to receive their orders in an estimated 10-22 days from the date of their purchase.
We have extended our refund period for all our customers directly impacted by the virus.
Changes to our refund policy directly related to COVID-19, will be based on the date the package ships. For any refunds on orders that are outside 14 days after the shipping refund period, will be taken into consideration if it directly correlates to the COVID-19. More information on our refund policies can be found at our Refund Policy
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We understand these are trying times, but together we will get through this and come out stronger! WWG1WGA